Working at Council > Jobs: Visitor Services Officer - Part Time

  • Current Section 1
  • Section 2
  • Section 3
  • Section 4
  • Section 5
  • Section 6
  • Section 7
  • Complete

An opportunity exists in Council’s Executive Services Department for a suitably qualified and experienced individual to fill a vacancy in the above position.

This position is required to deliver quality visitor information services and support the Economic Development team as required. The position is 31 hours per fortnight and will be required to undertake some weekend work.

The position is Grade 6 in Council’s salary structure with a commencing salary of $27.75 to $31.08 per hour, plus superannuation and allowances as per the Local Government State Award depending on qualifications and experience.

Intending applicants must refer to the Information Package for the position. This information is available from Council’s website or Council’s Human Resources Department on 6959 5510 or email:

Applications close Wednesday 23 June 2021.

Position Title

Council Administration Assistant

Doc ID




Status f/t, p/t, casual

Part Time

Hours of Duty/days worked

31 hours per fortnight

All positions are required to undertake some weekend work, see roster for further details.

From time to time the operational requirements of the role will require additional hours outside of core hours. These hours will be allocated in accordance with the relevant Local Government Award.

UV Rating


Uniform Mandatory Corporate Uniform


Executive Services


Events and Visitor Services Team Leader

Date Compiled

February 2017

Date Modified

*April 2017*June 2021


Corporate Values - 'ECLAIRS'

  • Ethical
  • Caring
  • Loyalty
  • Accountability
  • Integrity
  • Respect
  • Safety

Purpose of Position

This section should contain an encompassing statement of the major focus of the position. It should not define/list tasks, or responsibilities.

To deliver quality visitor information services and support the Economic Development team as required

Key Result Area’s for the Position 

The key result areas (KRA’s) are the major outputs for which the position is responsible and are not a comprehensive statement of the position activities.  Ideally, each KRA should cover a separate area of the work function. Most positions should be adequately covered by 5-8 KRAs.  No position should require more than 8 – maximum. The KRA’s are each broadly defined explaining the essential functions of the position.  In addition each KRA may also be accompanied by detailed lists of tasks of how work is to be carried out.

Key Responsibility Areas

Key Result Area: Visitor Information Services

  Task Standard - to what qualitative or behavioural standard should the task be performed at:


Provide customer service via phone, online, face to face

High level of customer service

Effectively problem solve in order to assist customers

Actively promote Narrandera’s attractions to influence visitors to stay longer

Ensure the Visitor Information Centre is maintained in a professional manner including declutter, public safety etc

2 Manage product sales

Accurate Cash handling, reconciliation, banking, stock management in accordance with Council’s policies

Effectively display retail product


Provide support to volunteers

Assist with training volunteers

Assist volunteers with providing the daily tasks in accordance with their role statement


Update data bases and promotional collateral

Accurately enter data into approved Council systems and report on the data to management in a timely manner


Key Result Area:  Project Assistance

  Task Standard - to what qualitative or behavioural standard should the task be performed at:


Participate in the planning for the refurbishment of the Visitor Information Centre

Effectively participate and contribute to meetings

Undertake tasks such as accurate data collection in accordance with required methodology

2 Support Economic Development Projects as required

Accurate data collection,

Quality presentation of information,

Present well thought out ideas for product development and tourism services based on feedback from visitors to the centre
3 Provide appropriate support for events Contribute to planning, marketing, logistics, and operations in accordance with VSO role


Key Result Area: Marketing and Promotion

  Task Standard - to what qualitative or behavioural standard should the task be performed at:


Market the Shire as a destination to visit, live and work

Using high level communication skills, influence visitors to consider staying longer than planned or to return to Narrandera to experience all on offer


Ensure the Visitor Services Centre has the relevant products to support Marketing Strategies

Ensure all agreed collateral is up to date and available in sufficient quantities

Ensure all digital platform information is up to date

Distribute promotional collateral across the shire in accordance with the distribution schedule


Identify product development opportunities

Identify gaps in the products and services (including digital and online services) and present ideas to management to improve marketing and promotion of the shire


Enterprise Risk and Work Health and Safety responsibilities of Workers/Employees




Comply with safe working procedures

Comply with the WH&S Act section 28, Duty of workers;

  1. Take reasonable care for his or her own health and safety; and
  2. Take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and
  3. Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow the person to comply with this act; and
  4. Co-operate with any reasonable policy or procedure of the person conducting the business or undertaking relating to health or safety at the workplace that has been notified to workers.

Follow safe work procedures established by Council


Use of appropriate personal protective equipment and safety systems

Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in WH&S procedures, or as in the safe work method statements.


Assist with the preparation of risk assessments and safe work method statements

Before commencing work or job where there is an identified risk, conduct a risk assessment to identify, assess and control the hazards associated with the work or job. This must be conducted in conjunction with other relevant employees, and the supervisor;

Assist in the annual review of safe work method statements.


Report WH&S

Report workplace hazards to the supervisor or manager and WHSO as soon as possible after they occur or are identified; and

Report injury or illness arising from workplace activities using the Incident /Injury/ Near miss report form as soon as possible after incident.


Enterprise Risk and WHS Training

Attend all required Enterprise Risk and WHS training


Selection Criteria

Preferable: Certificate in visitor services or related experience

Essential: Class C Driver Licence

1. High level customer service and interpersonal skills

Strong written communication skills, including ability to prepare correspondence and use digital and social media

3. Proficiency in a range of software packages including MS Office, Electronic Document Management, Point of Sale systems
4. Ability to collate numerical and qualitative data
5. Experience in sales, cash handling/reconciliation and stock management
6. Proven ability to work effectively in a team environment
7. Ability to assist with the planning and implementation of events

Monthly Council updates: