Lost and impounded animals

For many people, our dogs and cats are our friends and companions. They are much loved members of our families. However, there are a small number of people who do not care for their animals responsibly and these animals often become problems for the community.

What happens if my animal is lost?

Contact Council’s Ranger Services on 0429 043 719 report your missing pet. They will watch out for your animal and let you know if found.

You can also report lost and found pets in NSW.

When Ranger Services find microchipped and registered animals and can contact the owners without needing to impound the animals, your pets may be able to be returned at no cost.

 

What happens if my animal is impounded?

Animals found by Ranger Services are scanned and checked for microchip and registration details.

For animals that are microchipped and registered

  1. Council contacts the owner
  2. If the pet can be returned immediately then it may not need to be impounded
  3. If not, the pet is taken to council's animal pound
  4. The animal is impounded for a minimum period of seven days before council organises rehoming services
  5. Impounding fees need to be paid before an animal is released
  6. Council impounds animals for a minimum period of seven days before organising rehoming services

For animals that are not microchipped and/or registered

  1. Council contacts the owner, if possible
  2. The animal is impounded for a minimum period of seven days before council organises rehoming services
  3. You can verify you are the owner and claim the animal within this period
  4. The animal must be microchipped and registered before release
  5. Impounding fees need to be paid before an animal is released

 

 

How can I collect an impounded animal?

If Council has not already contacted you, for example if an animal is not microchipped/registered, and your pet is impounded then contact council on 02 6959 5510 to verify ownership and arrange collection.

 

 

What costs are involved if my animal is impounded?

If your animal is microchipped and registered, you will be need to pay impounding and sustenance charges before your animal can be released. Refer to the Fees & Charges.

If your animal is not microchipped and/or registered, you will need to complete these steps before your animal can be released. 

 

What should I do if I find a stray cat or dog?

Contact Ranger Services on 0429 043 719 or report it to council's Customer Service team on 02 5959 5510.

 

 

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